Privacy Policy | Dhvanira

This Privacy Policy explains how YOUR BUSINESS LEGAL NAME ("Dhvanira", "we") collects, uses and protects your information on the website https://audio.mawanta.com.

1. Information we collect

Order information: name, email, mobile number, product purchased, amount, Order ID and Razorpay Order/Payment ID.
Account information: if you create an account, your password is stored only as a secure hash; your language preference is also saved.
Payment: payments are processed by Razorpay. Your card, UPI PIN or bank details never reach or get stored on our server.
Technical information: IP address and browser/device information (for security, fraud prevention and rate limiting).
Marketing attribution: if you arrive from an ad, the URL's UTM parameters (utm_source, utm_campaign etc.) and the Facebook click ID, so we know which ad was useful.

2. Cookies and Meta Pixel

We use essential cookies (security, remembering your access link, login and language choice) and the Meta (Facebook) Pixel, which sends events such as page views, checkout and purchase to Meta so our ads can be measured. With purchase events we may send your email/phone to Meta only in hashed (encrypted) form. You can control this through your browser settings or Facebook's ad preferences.

3. How we use information

To process orders, verify payments and give you audio access.
To send access links / receipts, password-reset emails and support.
To prevent fraud and meet legal / tax obligations.
To measure the performance of ads and the website.

4. Sharing information

We do not sell your information. It is shared only with service partners (Razorpay — payments, Meta — ad measurement, email/hosting providers) or with government authorities where required by law.

5. Security and retention

The website runs on HTTPS, access links use secure tokens and only hashes of tokens and passwords are stored in the database. Order records are kept for as long as required by accounting / tax rules.

6. Your rights

You can request to see, correct or (subject to legal obligations) delete your information at YOUR EMAIL. For complaints under the Digital Personal Data Protection Act, 2023, please contact the same email.

7. Children's information

This website does not knowingly collect information from persons under 18. Minors should purchase through a parent or guardian.

8. Changes

We may update this policy from time to time. The latest version will always be on this page.

9. Contact

YOUR BUSINESS LEGAL NAME
YOUR BUSINESS ADDRESS
Email: YOUR EMAIL · WhatsApp: YOUR WHATSAPP NUMBER