Refund & Cancellation Policy
Last updated: 27 September 2026
Our products are digital audio files that become available to you as soon as the payment is verified. Once access has been given it cannot be "returned", so please listen to the free demo before buying.
When a refund is not given
- Change of mind, not liking the content or buying by mistake — when access has been delivered successfully.
- When files have been downloaded or streamed.
- When access is closed because of a violation of the Terms & Conditions (such as sharing files).
When a full refund is given
- Duplicate payment: the extra amount if you paid twice for the same product by mistake.
- No access: money was debited but you did not get access, and our support team could not solve it within 3 working days of you contacting us.
- Faulty files: the files are corrupt / do not play and we cannot provide working files within 3 working days.
How to request a refund
Within 7 days of payment, send your Order ID (AUD-…), Payment ID (pay_…) and a description of the issue to YOUR EMAIL or WhatsApp YOUR WHATSAPP NUMBER.
Refund process
An approved refund is sent through Razorpay to the same payment method (UPI/card/bank) and usually shows in your account within 5–7 working days. When a refund is made, digital access for that order is closed.
Cancellation
An order can be cancelled at any time before payment by closing the checkout. After a successful payment the digital delivery happens instantly, so cancellation after that follows the refund rules above.
Money debited but no order?
If money was debited but the payment did not show as successful, the bank/Razorpay usually returns it automatically within 5–7 working days. Please still contact us with the Payment ID — we will check and immediately give access or a refund.